Privacy Policy

Last Updated: October 9, 2026

Restii (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR ordering and waitlist platform and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when using our Service, including:

• Waitlist & Ordering Information: Name, mobile phone number, party size, table information, order details, and special instructions submitted through QR code forms.
• Diner Account Information: If you choose to create an optional diner account, we collect your mobile phone number (used to sign you in via a one-time SMS code), your first and last name, email address, ZIP code, date of birth (used to verify you are at least 13), an optional language preference, and your order history across participating restaurants. Creating an account is never required to order.
• Contact Information: If you contact us for support, we may collect your name, email address, phone number, and message content.
• Restaurant Partner Information: If you are a restaurant partner, we collect business information including restaurant name, contact details, menu data, and account credentials.

Information Collected Automatically

When you access our Service, we may automatically collect:

• Device type, operating system, browser type
• IP address and general location
• Usage data (pages viewed, time spent, navigation paths)
• Cookies and similar tracking technologies

2. SMS Communications & Consent

When you join a restaurant waitlist via QR code and submit your mobile phone number, you are consenting to receive SMS messages related to your waitlist status.

These messages may include:

• Table-ready notifications
• Waitlist status updates
• Visit-related service notifications

Message frequency varies based on your visit activity.
Message and data rates may apply.

You may:

• Reply STOP to unsubscribe at any time
• Reply HELP for assistance

Waitlist messages are not marketing. We do not use them to send offers or promotions.

No mobile information will be sold or shared with third parties for promotional or marketing purposes.

Optional marketing text messages

When you create a diner account, and at any time later on your account page, you can choose to receive marketing text messages from Restii, such as offers and promotions, including deals at restaurants on Restii. The choice is a separate checkbox or switch, unchecked by default and apart from the Terms checkbox. It is optional and is never required to create an account, join a waitlist or make a purchase. If you do not choose it, you receive no marketing messages.

If you opt in, you agree to receive marketing text messages from Restii at the mobile number on your account. They may be sent using an automated system. Message frequency varies. Message and data rates may apply. Restii is the sender, and we do not share your mobile number with any restaurant or other third party for their own marketing.

You can turn this off at any time on your account page. You can also reply STOP to any message to opt out of all text messages to your number, marketing and waitlist updates alike, or HELP for help. Replying START later turns waitlist updates back on; marketing texts resume only if you turn Offers by text back on in your account.

We maintain records of consent where required by applicable law and carrier regulations.

Restaurant partners: If you provide your mobile phone number as an alert contact for your restaurant, you consent to receive text alerts from Restii about your restaurant's kitchen printing and order delivery, such as tickets not printing, a printer or kitchen iPad being unreachable, and notices that service has been restored. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. These alerts are operational, not marketing, and we do not share your mobile number with third parties for their marketing purposes.

3. How We Use Your Information

We use your information to:

• Provide and operate the waitlist and ordering services
• Send transactional SMS notifications related to your visit
• Process and fulfill orders
• Communicate regarding support inquiries
• Improve and optimize our platform
• Detect fraud and maintain security
• Comply with legal and regulatory requirements

4. How We Share Your Information

We may share information in the following circumstances:

With Restaurant Partners

We share waitlist and order information with the restaurant you selected so they can provide service.

Service Providers

We use trusted third-party vendors (e.g., hosting providers, SMS delivery platforms, analytics providers) to operate our Service. These providers are contractually obligated to safeguard your information.

Legal Compliance

We may disclose information if required by law or valid legal request.

Business Transfers

In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

No Sale of Personal Information

We do not sell your personal information.
We do not share mobile phone numbers with third parties for their marketing purposes.
No mobile information will be sold or shared with third parties for promotional or marketing purposes.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no electronic transmission or storage system is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Waitlist information: When a party has been seated, has left, or did not arrive, we erase its waitlist entry, including the name, mobile number and any note, no later than one year after it ends, or one year after it was last updated if no one closed it. We keep only a record of the consent you gave: your mobile number, what you agreed to and the wording you were shown, and when and how you agreed. We keep that record for as long as needed to show your consent where applicable law or carrier rules call for it.

Marketing list: If you opt in to marketing text messages from Restii, we keep your mobile number, first name and the record of your consent (what you agreed to and the wording you were shown, and when and how you agreed) on our marketing list until you opt out or delete your diner account. If you opt out, we delete your first name and keep only your number, the record of your consent and a record of your opt-out, so that we honor your choice and can show that we did. Deleting your diner account removes you from the marketing list. If you ask us to delete your information, we will, except for what we need to honor an opt-out or must keep by law.

Restaurant partners: Mobile numbers that restaurant partners provide as alert contacts, and the record of their consent, are retained while the restaurant is a Restii partner and as long as needed to maintain compliance records.

7. Your Rights and Choices

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of personal information
• Opt-out of promotional communications

You may opt out of SMS messages at any time by replying STOP. This ends all text messages to your number, including any marketing texts you agreed to. To ask us to delete your waitlist or marketing-list information, contact us at the information below.

Diner accounts: If you have a diner account, you can edit your profile at any time in the product, and you can request permanent deletion of your account and order history by contacting us at the information below. Deletion removes your profile and order history from our systems; residual copies in analytics and backups are erased within the timeframes required by applicable law.

To exercise privacy rights, contact us at the information below.

8. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Know what personal information we collect and use
• Request deletion
• Correct inaccurate information
• Opt-out of sale/sharing (we do not sell personal information)
• Non-discrimination for exercising rights

9. Children's Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked through our Service.

11. International Users

Our Service is operated in the United States. If accessing from outside the U.S., your information may be transferred to and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by revising the “Last Updated” date.